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Our Refund Policy

Merchandise may be refunded or exchanged under the following conditions:


Conditions of Return
  • Item was purchased direct from Prospect Pools LLC
  • Item was purchased within the last 10 days
  • Item is in original packaging (with all contents that were included)
  • Must have original receipt
  • Returns with no receipt will be for store credit only within 10 days and at mgmt discretion
  • All refunds are credited against the original payment method
  • All sale items are non-refundable and final
  • Shipping & Handling fees are non-refundable
  • You must use a carrier that offers shipment tracking for all returns
  • Chemical Purchases are not returnable 
  • Special orders that are custom are non returnable

  • Damaged products are up to management and with receipt only

  • 20% Restocking charge for special orders 

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